New Leadership at ADAC Insurance: Marc Kottmann to Head Claims Department
If you are an ADAC insurance member, recent board-level changes are designed to enhance the service you receive, particularly when you need it most: during the claims process. ADAC Versicherung AG is welcoming Marc Kottmann to its executive board, where he will take over leadership of the claims department (Schadenressort) from Sascha Petzold, effective January 1, 2026. This strategic appointment aims to strengthen the core function of claims handling, a critical touchpoint for customer satisfaction and trust.
A Strategic Reshuffle for Future Growth
The leadership change stems from the strategic initiative of outgoing board member Sascha Petzold, who will now focus on developing new strategic areas for ADAC: "Health" and "Training." This move allows the company to dedicate specialized expertise to emerging member needs while ensuring its foundational claims operations receive focused leadership.
With Kottmann's appointment, the four-member executive team under CEO Claudia Tuchscherer—including Stefan Daehne and Sascha Herwig—is once again complete. This stability at the top is crucial for executing a consistent strategy for millions of ADAC members.
Marc Kottmann: A Profile in Global Claims and Assistance Expertise
Marc Kottmann is not new to the complexities of insurance operations. His career provides strong indicators of the direction ADAC's claims department may take:
- Allianz Group Veteran: Built extensive experience within the Allianz ecosystem.
- Operational Leadership: Served as Chief Operating Officer (COO) for Allianz Partners' German entities, overseeing assistance services, travel insurance, and health insurance operations.
- Global Strategic Role: Most recently, as Global Head of Operations, Steering & Transformation, he was responsible for the strategic development of operations and claims in over 30 countries.
This background positions him as an expert in streamlining complex processes, managing large-scale operations, and enhancing customer service during critical moments like filing a claim.
What This Means for ADAC Insurance Members
The appointment of a claims department head with such a strong operational and international profile signals ADAC's commitment to improving one of the most important aspects of your insurance policy: the payout process. Here’s what you, as a member, can potentially expect:
| Potential Area of Improvement | Impact on Your ADAC Insurance Experience |
|---|---|
| Claims Processing Efficiency | Kottmann's experience in operations and transformation could lead to faster, more streamlined claims processing for auto, travel, or other insurances. |
| Enhanced Digital Tools | A focus on modern operations may accelerate the development of user-friendly digital platforms for submitting and tracking claims. |
| Improved Assistance Services | His background in global assistance (like roadside help or travel emergency services) could mean more seamless support when you're in need. |
| Strategic Stability | A completed and experienced board team suggests consistent strategic planning, benefiting long-term policyholders. |
Leadership's Vision for the Claims Department
ADAC Versicherung CEO Claudia Tuchscherer explicitly linked Kottmann's expertise to the company's goals: "We are pleased to have gained Marc Kottmann, a proven expert in assistance and regulatory processes. He brings all the prerequisites to successfully further develop our claims department."
This statement underscores that the change is not merely administrative but a deliberate step to inject world-class operational knowledge into the heart of ADAC's service delivery. For you, the member, the ultimate measure will be in the tangible experience of reporting and settling a claim—whether for car damage, a travel disruption, or another insured event. This leadership move suggests ADAC is investing to make that experience smoother, faster, and more reliable.