Baloise Appoints New IT Board Member: What This Digital Leadership Change Means for Your Insurance Experience
When you choose an insurer in Germany, you're not just buying a policy; you're partnering with a company whose technological backbone and digital strategy directly impact your customer service, product accessibility, and claims processing. The recent announcement that Baloise Germany has appointed Dr. Matthias Hilgert as its new IT Board Member, effective November 1, 2025, is a pivotal development for anyone holding or considering insurance in Germany, including life insurance (Lebensversicherung), property insurance, or disability insurance (Berufsunfähigkeitsversicherung). This move follows the departure of Manuela Moog to DEVK and signals Baloise's commitment to advancing its digital agenda, which will shape your future interactions with the company.
Seamless Transition: From Manuela Moog to Matthias Hilgert
Leadership continuity is crucial for maintaining and improving the digital insurance services you rely on. Manuela Moog, who had taken over the board role in 2022, is moving to DEVK as their IT Board Member. Baloise has acted swiftly to ensure a smooth handover by appointing Dr. Matthias Hilgert, an internal candidate with deep company knowledge. Hilgert, who holds a doctorate in economics, has been with Baloise since 2015, serving most recently as Chief Transformation Officer. His internal promotion suggests a strategic focus on continuing and accelerating the digital transformation path already initiated, minimizing disruption for you as a policyholder seeking reliable online insurance management and efficient claims handling.
The Profile of Dr. Matthias Hilgert: A Blend of Insurance and Transformation Expertise
Understanding the background of your insurer's IT leadership offers insight into the future of your digital experience. Dr. Matthias Hilgert is not new to the financial services sector. Before joining Baloise, he gained valuable experience at what is now Aareal Bank and at the Ergo Insurance Group. Since 2015 at Baloise, he has progressed from Department Head for Projects and Processes to Chief Transformation Officer. This career path provides him with a unique dual perspective: a firm grounding in traditional insurance processes and a proven track record in driving organizational change. For you, this expertise likely translates into a continued evolution towards more user-friendly insurance apps, streamlined digital onboarding for new policies, and potentially more data-driven, personalized insurance products.
Strategic Vision: CEO's Statement on Digital Advancement
The strategic importance of this appointment is clearly outlined by Baloise Germany's CEO, Dr. Jürg Schiltknecht. He stated, "We are very pleased to welcome Dr. Matthias Hilgert as a new member of our board team. With his comprehensive expertise in digitalization, strategy, and transformation, he brings valuable impetus for the further development of our company... We are convinced that Matthias Hilgert will decisively advance Baloise's digital agenda and successfully continue the path we embarked on with Manuela Moog." This public commitment underscores that digital transformation is a core board-level priority. For you, this means ongoing investments in technology that should enhance your access to insurance consulting, policy management portals, and digital tools for financial security planning.
Comparing IT Leadership Impact: Strategic Focus for Policyholders
How might a change in IT leadership influence the services and products you use? The table below contrasts the strategic context and potential focus areas, helping you understand what this executive change could mean for your insurance journey with Baloise.
| Strategic Aspect | Context of Manuela Moog's Tenure | Projected Focus under Dr. Matthias Hilgert |
|---|---|---|
| Primary Mandate | Leading the IT board function, establishing foundational digital strategies. | Accelerating digital transformation, leveraging his background as Chief Transformation Officer. |
| Expertise & Background | Experience leading IT in the insurance sector. | Deep internal company knowledge (since 2015) combined with experience in banking (Aareal) and insurance (Ergo). |
| Potential Impact on Customer Experience | Continuation and development of digital service platforms. | Enhanced focus on seamless digital processes, potentially faster innovation cycles for digital insurance tools and customer portals. |
| Connection to Core Insurance Products | Supporting IT infrastructure for all product lines. | Driving digital integration that may simplify buying and managing life insurance, property coverage, and critical disability insurance (Berufsunfähigkeitsversicherung). |
Linking Digital Strategy to Your Financial Protection
This news is intrinsically linked to your long-term financial security. As highlighted in industry reports, occupational disability (Berufsunfähigkeit) remains a top risk to financial independence in 2025. A robust and modern IT infrastructure is essential for insurers to develop and administer innovative, responsive products that address such coverage gaps. Hilgert's mandate to advance Baloise's "digital agenda" could lead to more sophisticated risk assessment tools, personalized policy recommendations, and smoother claims processes for complex products like disability income insurance. When you evaluate insurers, their commitment to digital excellence, as evidenced by such high-level appointments, is a key factor in ensuring you have a partner capable of providing efficient, modern, and reliable service throughout your policy's lifetime.
Conclusion: The appointment of Dr. Matthias Hilgert to Baloise's board is a strong signal of the insurer's dedication to its digital future. For you, the customer, it promises a continued journey towards more intuitive, efficient, and powerful digital insurance services. As Baloise evolves its technology under this new leadership, policyholders and prospective clients can anticipate an enhanced digital ecosystem that supports smarter decisions for life insurance, asset protection, and comprehensive risk management in Germany. Staying informed about such strategic moves helps you choose an insurer aligned with the modern, digital-first approach essential for managing your financial safety net today.