New IT Leadership at Baloise Germany: Dr. Matthias Hilgert Steps Up as CIO
In a move to ensure continuity and accelerate its digital agenda, Baloise in Germany has announced a key internal promotion. Dr. Matthias Hilgert has been appointed as the new Chief Information Officer (CIO) and IT Board Member, effective November 1, 2025. He succeeds Manuela Moog, who is moving to a new role at DEVK. This appointment underscores Baloise's commitment to leveraging deep internal expertise to guide its technology and transformation strategy, which is increasingly vital for modern insurance services.
A Planned Leadership Transition
The vacancy arose in June 2025 when it was announced that Manuela Moog would join DEVK as its IT Board Member. At Baloise, Moog had taken over the IT board role from Ralf Stankat in 2022. The appointment of Dr. Matthias Hilgert from within the company's own ranks represents a strategic choice for a seamless transition, ensuring that institutional knowledge and strategic momentum are preserved.
Profile of the New CIO: Dr. Matthias Hilgert
Dr. Matthias Hilgert is a seasoned professional with a strong background in business transformation and technology. An economist by training, he is no stranger to Baloise or the financial services sector:
- Tenure at Baloise: Has been with the company since 2015.
- Progressive Roles: Started as a department head for Projects and Processes before rising to the position of Chief Transformation Officer.
- Previous Experience: Gained valuable experience at Aareal Bank and the ERGO Insurance Group before joining Baloise.
His career path demonstrates a consistent focus on driving change, optimizing processes, and aligning technology with business goals—a perfect fit for the CIO role in today's insurance landscape.
Leadership's Vision for Digital Transformation
Dr. Jürg Schiltknecht, CEO of Baloise in Germany, explicitly linked Hilgert's expertise to the company's future direction: "We are very pleased to welcome Dr. Matthias Hilgert as a new member of our board team. With his comprehensive expertise in digitalization, strategy, and transformation, he brings valuable impetus for the further development of our company. We are convinced that Matthias Hilgert will decisively advance Baloise's digital agenda and successfully continue the path we embarked on with Manuela Moog."
This statement makes it clear that Hilgert's mandate is to build upon existing digital initiatives and inject new momentum into the company's technological evolution.
What This Means for Baloise's Digital Strategy and Customers
The appointment of an internal transformation leader to the top IT role has significant implications for the company's direction and, ultimately, its customer experience.
| Strategic Focus | Potential Impact for the Company and Policyholders |
|---|---|
| Continuity in Digital Strategy | An internal promotion ensures that ongoing digital projects and the strategic IT roadmap experience minimal disruption, providing stability. |
| Accelerated Transformation | Hilgert's background as Chief Transformation Officer suggests a focus on speed and execution in modernizing IT infrastructure and customer-facing platforms. |
| Enhanced Customer Experience | Investments in digitalization often translate to better online services, smoother claims processing, more intuitive customer portals, and innovative insurance products. |
| Operational Efficiency | A leader with expertise in processes and projects can drive internal efficiencies, which can contribute to cost management and service reliability. |
Looking Ahead: Technology as a Core Pillar for Insurance
For insurance companies like Baloise, technology is no longer just a support function; it is a core driver of product innovation, customer satisfaction, and operational excellence. The decision to appoint Dr. Matthias Hilgert—a leader already steeped in the company's transformation journey—signals that Baloise Germany is doubling down on its digital future. For customers and agents, this leadership change promises a continued focus on improving digital touchpoints, developing modern insurance solutions, and ensuring that technology effectively serves the evolving needs of policyholders in the German market.