time: 16.09.2025

Insurance Customer Portals: Digital Replaces Paper – But Not Completely

16.09.2025 Insure2000 Editorial Team

Digital customer portals are on the rise in the insurance industry, with 56% of policyholders now using them. Driven by younger generations and post-pandemic digital adoption, these portals offer core functions like contract overviews and digital mailboxes. However, a significant majority still value physical documents, especially for claims. Discover the latest trends in insurance digitalization, customer preferences, and the hybrid future of paper and digital in our analysis.…