Late payment reminders are a critical touchpoint in insurance customer experience. Expert Oguz Kocak explains why digital, empathetic communication and integrated payment options are key to retaining trust and improving collections.…

The Hamburg Consumer Center has issued a formal warning to insurer Debeka over unclear surrender charge clauses in older pension contracts. Debeka defends its practice, setting up a potential legal clash over transparency in life insurance costs.…

A German appeals court ruled a mother violated her duty of supervision by leaving her 2.5-year-old alone in a car with keys accessible, leading to an accident. Learn about parental liability, insurance implications, and how to avoid similar risks.…

The new German Long-Term Care Support and Relief Act (PUEG) brings higher premiums starting July 2023 and modest benefit increases. Expert Margit Winkler analyzes whether the reform truly helps families or leaves them to prepare on their own. Understand the key changes to statutory long-term care insurance.…

The German Insurance Consumer Association (BdV) has nominated Advigon, Helvetia, and Wetterheld/Wakam for the 'Versicherungskäse 2023' award, highlighting policies with questionable value, high costs, or significant coverage gaps. Learn what makes these products controversial and how to spot poor insurance offers.…

The 'Project Ostfriesland' initiative, led by insurance broker Timo Vierrow and supported by the industry, removed 700kg of deadly ghost nets from the North Sea. This case study shows how the insurance sector can turn Corporate Social Responsibility (CSR) from a buzzword into impactful environmental action.…

Employers expect clarity and ease from their pension providers. Discover how Business Experience Management (BXM) improves service, boosts satisfaction, and drives growth in occupational pensions.…

Insurance brokers rely heavily on broker pools, with 67% of revenue flowing through them. Discover the top criteria—from digital tools to product portfolios—that guide a broker's choice of pool partner, based on the latest industry data from the AfW Vermittlerbarometer.…

Self-employed? Consumer advocates explain why disability insurance is non-negotiable, how to choose the right policy, and explore alternatives like ADL insurance.…

Failure is a powerful teacher. In our new video series, insurance professionals share their biggest setbacks and lessons learned. Watch Episode 1 with broker Tino Scraback.…

Sustainability and ESG criteria are transforming real estate value and financing. Insurance expert Nico Streker warns that many older homes are 'severely underinsured.' Discover why ESG factors should influence your homeowners insurance policy and how to ensure your property is adequately protected for the future.…

Customer trust in insurers is declining. Discover how cloud-based solutions and AI can transform communication, personalize experiences, and rebuild lasting trust in the insurance industry.…

For the self-employed, a disability can mean the end of your business. Learn why disability income insurance is essential, explore key policy features, and discover alternatives if traditional coverage is unavailable.…

Switching your Riester pension provider can lead to significant unexpected losses, as a recent €20,000 case shows. Learn about the advisor liability pitfalls, the role of professional indemnity insurance, and how to protect your retirement savings.…

Discover which legal protection insurance providers are brokers' top choices. Our analysis of the 2023 'Makler-Champions' study reveals the companies offering the best service, support, and partnership value for insurance advisors.…

Losing a loved one is an immense emotional burden. Amidst grief, numerous legal and financial tasks must be addressed. This comprehensive guide walks you through the essential steps, from immediate actions to handling insurance policies and final expenses, helping you navigate this difficult time with clarity.…

A candid interview with a veteran insurance broker reveals the industry's fear of failure, costly mistakes, and the path to genuine success. Learn why embracing failure is key to trustworthy financial advice.…

Sales trainer Roger Rankel reveals why niche marketing succeeds for insurance agents. Learn target audience strategies, digital visibility tips, and how to connect ethics with effective sales.…

Discover the 2023 'Makler Champions' study winners for commercial insurance. Learn which insurers brokers recommend for superior service, claims support, and partnership, and why this matters for your business's financial security.…

Explore how mobile technology is reshaping the insurance industry. Learn why user experience is now more critical than ever, how apps handle everything from quotes to claims, and what this digital shift means for your financial planning.…